Software - menu setup - training
SUPPORT
At POSIT we neither undertake nor have any responsibility for problems associated with your business’ internet-wifi-network infrastructure therefore we do not provide support for these kinds of issues.
Please, advise with your local network associate for all the above issues.
POSIT support refers to answering questions and dealing with issues regarding POSIT ordering system application and/or back-office.
Please, call Monday – Friday from 9a.m. - 5p.m. (UTC/GMT +3 hours), except for holidays at (+30) 211 013 1002 / (+44) 20 4577 3154 or send us an email at [email protected] with the issue at hand.
Phone support during office hours are free.
Initial set-up
The initial set-up is included in the price of your subscription.
Update Settings
After the initial setup, you have the ability to make any modifications to your menu or settings at any time through the management back office at https://backoffice.posit-app.com/. Detailed user instructions are available at https://howto.posit-app.com/.
If you would like our team to make these changes for you, there is a fee of €80 per request.
Training – implementation
- The initial online training and installation are provided free of charge during office hours, with a maximum duration of up to 2 hours.
- After the first 2 hours, additional online training is charged at €80 for each extra 2-hour package during office hours.
- All services are provided exclusively online.
* Fees are pre-paid, after the agreement of the hours needed.
** Fees for services described above do not include VAT.
*** The company reserves the right to modify the Support Policy and pricing at any time without prior notice.